Policy Version: v1.0 | Effective Date: December 4th, 2023
Welcome to Canadian Outlet. These terms govern your use of our website and services. By accessing or using our website, you agree to abide by these terms. Please read them carefully.
1. Use of the Website
1.1 Eligibility: You must be at least 18 years old to use our website. By using our website, you confirm that you are of legal age.
1.2 Accuracy of Information: We strive to provide accurate product information, prices, and descriptions. However, we do not warrant that all information on the website is complete, reliable, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
1.3 Prohibited Activities: You agree not to:
- Use the website for any unlawful purpose.
- Attempt to gain unauthorized access to our systems or user accounts.
- Engage in any activity that disrupts or interferes with the website’s functionality or security.
2. Product Information and Pricing
2.1 Product Availability: Product availability on the website is subject to change without notice. We cannot guarantee the availability of any particular product.
2.2 Pricing: Prices displayed on the website are in CAD and are subject to change. In case of discrepancies between the website price and the actual price at checkout, we reserve the right to correct the pricing information and notify you before processing your order.
3. Order Acceptance and Payment
3.1 Order Confirmation: Your order constitutes an offer to purchase. Order confirmation does not signify our acceptance of your order; it only confirms that we have received it.
3.2 Payment: Payment must be made in full at the time of purchase. All payments are processed securely through encrypted channels.
4. Privacy Policy
4.1 Personal Information: We collect and use personal information as described in our Privacy Policy. By using our website, you consent to our collection and use of your personal information in accordance with our Privacy Policy.
5. Intellectual Property
5.1 Ownership: All content on the website, including text, graphics, logos, images, and software, is the property of Canadian Outlet and is protected by intellectual property laws.
5.2 Use Restrictions: You may not reproduce, distribute, modify, or transmit any content from the website without our prior written consent.
6. Limitation of Liability
6.1 Disclaimer: We do not guarantee that the website will be error-free, uninterrupted, or secure. Your use of the website is at your own risk.
6.2 Limitation of Liability: Canadian Outlet shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use the website.
7. Changes to Terms
We reserve the right to modify or update these Terms of Use at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website after the changes constitutes your acceptance of the updated Terms of Use.
8. Contact Information
For any questions or concerns regarding these Terms of Use, please contact us at 647-786-4344.
Anti-Fraud & Delivery Responsibility Policy
This policy outlines your responsibilities as a buyer and our commitments as a seller regarding delivery, disputes, and fraudulent claims.
By placing an order, you acknowledge and agree to these terms.
1. Proof of Delivery & Customer Responsibility
Once a package is marked as delivered by the shipping carrier to the address provided by the customer, the order is considered successfully fulfilled.
It becomes the customer’s responsibility to ensure safe receipt of the item at that address.
- If the carrier confirms delivery, Canadian Outlet and our delivery partners have met our obligation.
- If the package is stolen, misplaced, or accepted by someone at the delivery address, it is the customer’s responsibility.
- If the address provided by the customer was incorrect or incomplete, Canadian Outlet is not liable for any resulting delivery issues.
While we will make every effort to assist in such cases (including supporting carrier investigations or filing claims where possible), we will not issue replacements or refunds for items shown as delivered to the address on file.
2. False Claims & Fraudulent Disputes
Submitting false “Item Not Received” or “Product Not Delivered” claims after carrier-verified delivery is considered a fraudulent act. Such actions harm both honest customers and small businesses.
Canadian Outlet takes these matters seriously and fully cooperates with carriers, payment processors, and financial institutions during investigations.
If a dispute is filed contradicting verified delivery records, photographic evidence, or GPS-confirmed delivery scans, we will provide comprehensive documentation to the bank or payment processor.
This includes tracking logs, carrier communication, delivery confirmation screenshots, and customer correspondence.
In such cases, Canadian Outlet will not be held responsible, and the bank will be asked to dismiss the claim in our favor.
Repeated or intentional fraudulent disputes may result in account suspension, cancellation of future orders, and possible reporting to authorities for further action.
3. Delivery Delays & Unforeseen Situations
We work closely with trusted carriers to ensure timely delivery.
However, unexpected circumstances — such as weather delays, logistical disruptions, customs inspections, or carrier operational issues — can occasionally occur.
- We ask customers to remain patient in such cases. Your order and payment remain secure with us.
- We will investigate every delay with the carrier and keep you updated throughout the process.
- Refunds or replacements for delayed items cannot be issued immediately; we follow proper carrier investigation procedures to ensure fairness and accuracy.
We always act in the best interest of both the customer and our business, ensuring a fair resolution once the investigation concludes.
4. Respectful Communication & Cooperation
We are committed to assisting all customers professionally and respectfully.
In return, we expect customers to communicate honestly and courteously.
Aggressive, dishonest, or threatening behavior toward our staff or attempts to exploit our refund policy will not be tolerated and may result in denial of service.
5. Agreement to Policy
By completing a purchase on our website or in-store, you confirm that you have read, understood, and agreed to this Anti-Fraud & Delivery Responsibility Policy.
These terms are designed to protect both you as the customer and us as a business, ensuring fairness and transparency at every step.