At Canadian Outlet, we take every possible measure to ensure safe, transparent, and fair transactions for all customers.
This policy outlines your responsibilities as a buyer and our commitments as a seller regarding delivery, disputes, and fraudulent claims.
By placing an order, you acknowledge and agree to these terms.

1. Proof of Delivery & Customer Responsibility

Once a package is marked as delivered by the shipping carrier to the address provided by the customer,
the order is considered successfully fulfilled.
It becomes the customer’s responsibility to ensure safe receipt of the item at that address.

• If the carrier confirms delivery, Canadian Outlet and our delivery partners have met our obligation.
• If the package is stolen, misplaced, or accepted by someone at the delivery address, it is the customer’s responsibility.
• If the address provided by the customer was incorrect or incomplete, Canadian Outlet is not liable for any resulting delivery issues.

While we will make every effort to assist in such cases (including supporting carrier investigations or filing claims where possible),
we will not issue replacements or refunds for items shown as delivered to the address on file.

2. False Claims & Fraudulent Disputes

Submitting false “Item Not Received” or “Product Not Delivered” claims after carrier-verified delivery is considered a
fraudulent act. Such actions harm both honest customers and small businesses.
Canadian Outlet takes these matters seriously and fully cooperates with carriers, payment processors, and financial institutions during investigations.

If a dispute is filed contradicting verified delivery records, photographic evidence, or GPS-confirmed delivery scans,
we will provide comprehensive documentation to the bank or payment processor.
This includes tracking logs, carrier communication, delivery confirmation screenshots, and customer correspondence.
In such cases, Canadian Outlet will not be held responsible, and the bank will be asked to dismiss the claim in our favor.

Repeated or intentional fraudulent disputes may result in account suspension, cancellation of future orders,
and possible reporting to authorities for further action.

3. Delivery Delays & Unforeseen Situations

We work closely with trusted carriers to ensure timely delivery.
However, unexpected circumstances — such as weather delays, logistical disruptions, customs inspections,
or carrier operational issues — can occasionally occur.

• We ask customers to remain patient in such cases. Your order and payment remain secure with us.
• We will investigate every delay with the carrier and keep you updated throughout the process.
• Refunds or replacements for delayed items cannot be issued immediately;
  we follow proper carrier investigation procedures to ensure fairness and accuracy.

We always act in the best interest of both the customer and our business,
ensuring a fair resolution once the investigation concludes.

4. Respectful Communication & Cooperation

We are committed to assisting all customers professionally and respectfully.
In return, we expect customers to communicate honestly and courteously.
Aggressive, dishonest, or threatening behavior toward our staff or attempts to exploit our refund policy
will not be tolerated and may result in denial of service.

5. Agreement to Policy

By completing a purchase on our website or in-store, you confirm that you have read, understood, and agreed to this
Anti-Fraud & Delivery Responsibility Policy.
These terms are designed to protect both you as the customer and us as a business, ensuring fairness and transparency at every step.