Orders & Shipping Information
At Canadian Outlet, we strive to ensure a seamless shopping experience for our customers. Here is important information regarding orders, shipping, and delivery:
Placing an Order
Online Orders:
To place an order online, simply browse our website, select the desired products, and proceed to checkout. Follow the prompts to complete your purchase securely.
In-Store Purchases:
Visit our store location to explore our products and make purchases in person. Our knowledgeable staff will assist you in finding the right electronics for your needs.
Shipping Information
Order Processing
Order Confirmation:
Once your order is placed, you will receive an order confirmation email with details of your purchase and a unique order number. Please keep this information for reference.
Order Processing Time:
Orders are typically processed within 1 business day from the date of purchase. Please note that processing times may vary based on product availability and order volume.
Tracking Your Order
Order Status:
You can track the status of your order by logging into your account on our website and accessing the “Order History” section.
Shipping Notifications:
You will receive shipping notifications and tracking information via email once your order has been shipped. This will allow you to monitor the delivery progress of your package.
Delivery
Delivery Time:
Delivery times vary based on the shipping method chosen and the delivery destination. Estimated delivery dates will be provided at the time of checkout and in your shipping confirmation email.
Delivery Receipt:
Upon delivery, please ensure someone is available to receive the package. A signature may be required for certain deliveries.
Delivery Responsibility & Anti-Fraud Policy
Finality of Carrier Delivery Confirmation:
When the carrier’s tracking system indicates that an order is Delivered to the exact shipping address provided by the customer, responsibility for the package transfers to the customer. We rely on the carrier’s official delivery scan, proof of delivery (POD), and GPS confirmation as final proof that delivery has been completed.
Customer Responsibility:
If a package is lost, stolen, misplaced, or delivered to an incorrect address supplied by the customer, the customer is solely responsible for that loss. Deliveries recorded as completed — including those left at reception desks, mailrooms, loading docks, front desks, or doorsteps — are considered fulfilled once the carrier marks them as delivered.
Strict Stance on Fraudulent or Bad-Faith Claims:
Claims, chargebacks, or disputes filed after a carrier confirms delivery will be treated as potentially fraudulent or bad-faith if they are inconsistent with the carrier’s proof of delivery. Such claims will not be accepted without compelling, independent evidence from the customer (for example, verified surveillance footage showing non-delivery at the time/location listed by the carrier). Frivolous or bad-faith disputes intended to obtain refunds, replacements, or other benefits without legitimate cause are not tolerated.
Evidence & Dispute Handling:
If a dispute or chargeback is initiated, Canadian Outlet will respond promptly and vigorously to the card issuer and/or bank with a comprehensive evidence package, which may include (but is not limited to):
- Carrier tracking records, delivery scans, and GPS confirmation;
- Proof of delivery documentation or signature images (when available);
- Photographic evidence provided by the carrier or our dispatch team;
- Order and checkout records including the shipping address used;
- Customer account logs, IP address and device information at time of order;
- Timestamped acceptance of our terms and shipping policy at checkout;
- Any available CCTV or third-party proof that confirms delivery location/time.
Chargebacks & Banks:
We will contest any chargeback that conflicts with carrier proof of delivery and will submit the full evidence package to the card issuer. While we will vigorously pursue the claim and expect card issuers to review the evidence carefully, banks and card networks make independent determinations — we cannot guarantee the outcome of any bank review. That said, our documentation is prepared to demonstrate fulfillment clearly and strongly in our defense.
Recovery & Legal Action:
If an investigation determines a claim was made in bad faith or was fraudulent, Canadian Outlet reserves the right to pursue recovery of the item value, associated fees, and any chargeback costs through the customer’s payment provider or by legal means where appropriate.
Carrier Delays & Unforeseen Situations
In cases of carrier delays or other unforeseen circumstances beyond our control, we ask customers to remain patient while we work with the carrier to resolve the matter. Your order and payment are secure with us. Please allow us reasonable time to investigate — refunds or replacements will not be issued immediately or on the following day without completing our investigation process. We will always act promptly and in good faith to reach a fair resolution.
Final Agreement:
By placing an order with Canadian Outlet you acknowledge and agree to the shipping, delivery, and dispute-handling terms above. This policy is intended to protect our customers and our business from misuse of the dispute process and from fraudulent claims.