Returns & Exchanges Policy

At Canadian Outlet, we strive to ensure your satisfaction with every purchase made at our store. To facilitate a hassle-free return or exchange process, please familiarize yourself with our Returns & Exchanges Policy outlined below:

1. Eligibility for Returns & Exchanges

1.1 Products Eligible for Return or Exchange:

• Cellphones, tablets, laptops, and appliances purchased from our store are eligible for return or exchange within 30 days from the date of purchase.
• All returned or exchanged items must be in their original condition, unused, and accompanied by the original packaging, accessories, and proof of purchase.

1.2 Non-Returnable or Non-Exchangeable Products:

• Products that are damaged, altered, or without the original packaging may not be eligible for return or exchange.
• Consumable items, software, or products with software activated are non-returnable unless there is a manufacturer’s defect.

2. Return Process

2.1 In-Store Returns:

• For purchases made in-store, kindly visit our store with the product, original packaging, and proof of purchase to initiate the return or exchange process.
• Our store staff will assist you and guide you through the necessary steps for return or exchange.

2.2 Online or Phone Orders Returns:

• If you made your purchase online or via phone, please contact our customer service team at 647-786-4344 to initiate the return or exchange process.
• You will receive instructions on how to return the item(s) via mail or through designated return centers.

3. Refunds & Exchanges

3.1 Refunds:

• Refunds will be issued using the original payment method once the returned item(s) have been inspected and processed.
• Please allow2 to 4 days for the refund to reflect in your account.

3.2 Exchanges:

• Exchanges are subject to product availability. If the desired product is unavailable, a store credit or refund will be offered.

4. Warranty Information

4.1 Manufacturer’s Warranty:

• Products are covered by the manufacturer’s warranty. Please refer to the manufacturer’s warranty terms for specific details and duration.

4.2 Extended Warranty Plans:

• Extended warranty plans may be available for purchase. Please inquire in-store or contact customer service for more information.

5. Contact Information

For any further assistance, questions, or clarification regarding our Returns & Exchanges Policy, please contact our customer service team at647-786-4344.

Please note that this policy is subject to change, and any alterations or updates will be communicated accordingly.